Who we are
Our website address is: http://magicalherbsuae.com.
Welcome to Magical Herbs!
This Privacy Policy outlines how we collect, use, and protect your personal data in accordance with the UAE Federal Law No. 45 of 2021 on the Protection of Personal Data (PDPL), and in compliance with the policies of Facebook and Google Ads.
By using our website or services, you agree to the terms outlined in this Privacy Policy. If you do not agree with this policy, please refrain from using our website.
1. Information We Collect
We collect personal information to enhance your experience on our website and to deliver the services you request. The information we collect includes:
- Personal Data: Name, email address, phone number, shipping address, and other contact information when you sign up, place an order, or contact us.
- Payment Information: Credit card and payment details when you purchase from us (processed securely via third-party payment processors).
- Usage Data: IP address, browser type, device information, location, and other related data via cookies and other tracking technologies.
- Marketing Data: Information collected via Facebook Pixel, Google Ads, or other marketing platforms, including engagement metrics and preferences.
2. How We Use Your Information
We use your personal data for the following purposes:
- To process and fulfill your orders.
- To communicate with you regarding your orders, queries, or customer support requests.
- To provide personalized product recommendations and updates via email or SMS (with your consent).
- To improve website functionality and optimize our services.
- For marketing purposes, such as serving relevant ads on platforms like Facebook and Google Ads, based on your preferences and behavior.
- To comply with legal requirements and protect against fraud or misuse of our website.
3. Sharing Your Information
We may share your personal data with trusted third parties, including:
- Payment Processors: To securely process your payments.
- Shipping Providers: To deliver your orders.
- Marketing Platforms: Facebook, Google Ads, and similar platforms to show you targeted advertisements based on your preferences and browsing behavior.
- Third-Party Service Providers: Who assist in website analytics, marketing, and customer support.
We do not sell or rent your personal information to third parties. Any data shared is done in compliance with UAE laws and is limited to necessary and lawful purposes.
4. Data Security
We take appropriate technical and organizational measures to secure your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include SSL encryption for sensitive information such as payment data.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our website and to display personalized advertisements. Cookies help us remember your preferences and collect data for analytics and advertising purposes. You can choose to disable cookies via your browser settings, but this may impact your user experience.
6. Your Rights
Under UAE data protection laws, you have the right to:
- Access, correct, or delete your personal data.
- Withdraw consent for data processing at any time.
- Object to data processing for direct marketing purposes.
- Lodge a complaint with the UAE data protection authority if you believe your data has been mishandled.
To exercise your rights, please contact us at [email protected].
7. International Data Transfers
If we transfer your personal data outside the UAE, we will ensure that it is protected by appropriate safeguards in compliance with UAE regulations.
8. Retention of Data
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws.
9. Children’s Privacy
Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child’s personal information has been collected, we will take steps to delete that information.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review the policy regularly.
11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us at [email protected].
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.