Effective Date: 1 October 2024
At Magical Herbs, we strive to ensure that our customers are satisfied with their purchases. However, due to the nature of some of our products, especially personal care and hygiene items, certain categories may not be eligible for refunds or returns. We kindly ask you to read our refund policy carefully before making a purchase.
1. Eligibility for Refunds
- Refund Requests: You may request a refund within 7 days of your purchase for products that are eligible, provided that they meet the conditions outlined below.
- Refund or Voucher: Depending on the situation, we may offer a refund or issue a voucher for future purchases. This will be handled on a case-by-case basis.
- Non-Refundable Products: Due to hygiene and safety regulations, certain products (such as personal care items, soaps, or opened packaging) may not be eligible for refunds unless there is a proven manufacturing defect or damage during shipping.
2. Conditions for Return
- The product must be returned in its original packaging, including all boxes, labels, and accessories, in the same condition as when it was received.
- The product should not have been used, opened, or tampered with in any way.
- A copy of the original purchase receipt or proof of purchase must be provided.
3. Return Shipping
- Customers are responsible for bearing the shipping costs associated with returning the product, unless the return is due to a defect or damage during shipping.
- We recommend using a tracked and insured shipping method for returns, as we cannot be held responsible for items lost or damaged in transit.
4. Process for Refunds
- To request a refund, please contact our customer service team at [email protected] within 7 days of your purchase. Include your order number, product details, and reason for return.
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund or voucher will be processed, and you will be notified accordingly.
- Refund Method: Refunds will be made via the original payment method or issued as a voucher, depending on the specific case.
5. Exceptions
- Refunds are not available for items purchased on sale, special promotions, or limited-time offers unless the product is defective.
- We reserve the right to refuse returns that do not meet the criteria mentioned in this policy.
6. Contact Us
If you have any questions regarding our Refund Policy or wish to initiate a return, please reach out to us at [email protected]. Our customer service team is here to assist you and ensure a smooth return process.